Privacy Policy

Last updated: May 19, 2026

This policy covers both pinsflow.com (our website) and app.pinsflow.com (our application), collectively referred to as “Pinsflow”, “we”, “us”, or “our”. By using either, you agree to the practices described here.

1. What Pinsflow Does

Pinsflow is an AI-powered Pinterest marketing tool. You connect your Pinterest account, provide product or content URLs, and Pinsflow generates pin visuals and copy using AI, then schedules and publishes them to your Pinterest boards. The service may also surface performance data from your Pinterest account to help you understand how your content is performing.

2. Information We Collect

Account Information

Your email address and name, collected when you sign up. Used to identify your account, communicate with you, and manage your subscription.

Connected Account Data

When you connect your Pinterest account, we store the OAuth tokens needed to read your account data and post on your behalf, along with associated profile information such as your Pinterest username and boards. We do not store your Pinterest password. In the future, this may extend to other connected platforms you choose to link.

Content and Product Data

URLs and other inputs you submit to generate content, along with the product details we extract from those URLs (titles, descriptions, images). We also store the AI-generated pin images, copy, and any edits you make, together with your scheduling preferences and posting history.

Usage and Analytics Data

We collect data about how you interact with Pinsflow — pages visited, features used, clicks, and session activity — using analytics and error monitoring tools (see Section 4). This helps us fix bugs, understand usage patterns, and improve the product. This data is associated with your account but is not sold or used for advertising.

Payment Information

Subscriptions are billed through Paddle. We do not store your payment card details. We receive and store your subscription status, plan tier, and billing history from Paddle.

3. How We Use Your Information

Delivering the service — generating content, scheduling and publishing pins, and managing your account.
Pinterest integration — reading your Pinterest data (boards, analytics) and posting pins using your connected account.
Billing — managing your subscription and credit balance via Paddle.
Product improvement — analyzing usage and errors to fix bugs and build better features. We do not use your data to train AI models or for advertising.
Communication — sending transactional emails such as billing receipts and important service updates.

4. Third-Party Services

Pinsflow uses trusted third-party services to operate. These fall into the following categories:

Authentication — user sign-up, sign-in, and session management.
Database and cloud storage — storing your account data, generated content, and media assets.
AI providers — generating pin copy and images (including Google AI services).
Pinterest API — posting pins and reading account data on your behalf.
Analytics and session recording — understanding how the product is used (including Google Analytics, Microsoft Clarity, and PostHog).
Error monitoring — detecting and diagnosing technical issues (including Sentry).
Payment processing — subscription billing handled by Paddle.
Infrastructure — background job processing, content delivery, and other operational services.

Each provider operates under its own privacy policy and processes only the data needed to perform its function. We do not authorize any provider to use your data for their own purposes.

5. Cookies and Tracking

We use cookies and similar technologies for authentication (to keep you logged in) and for analytics purposes. Analytics cookies collect aggregate usage data to help us understand how people use Pinsflow. Session recording tools may capture mouse movements and clicks to help us identify usability issues — this data does not include passwords or payment details.

You can disable cookies in your browser settings. Disabling all cookies will prevent you from logging in. You can opt out of analytics tracking by using your browser's Do Not Track setting or a privacy extension; this will not affect your ability to use the service.

6. Data Storage and Security

Your data is stored in secure cloud infrastructure. We use encrypted connections (TLS), access controls, and secure credential storage to protect your information. Connected account tokens are stored encrypted. No transmission over the internet is fully secure, and we cannot guarantee absolute security, but we take reasonable and industry-standard precautions.

7. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal data, generated content, connected account tokens, and usage history within 30 days. We may retain billing records for longer where required by law. You can request deletion at any time by emailing hello@pinsflow.com.

8. Your Rights

You have the right to access, correct, delete, export, or restrict processing of your personal data. To submit any request, email hello@pinsflow.com and we will respond within 30 days.

We honor these rights for all users regardless of location. This includes rights under GDPR and UK GDPR (EU and UK residents), CCPA/CPRA (California residents), PIPEDA (Canadian residents), and the Australian Privacy Act. We do not sell personal data. Our lawful basis for processing under GDPR is contract performance and legitimate interests in operating and improving the service.

9. Data Sharing

We do not sell, rent, or trade your personal information. We share data only in these circumstances:

With service providers — the categories listed in Section 4, to operate the platform.
Legal compliance — if required by law, court order, or governmental authority.
Business transfer — in a merger or acquisition, with advance notice to affected users.
Safety — to protect the rights, property, or safety of our users or the public.

10. Children's Privacy

Pinsflow is not directed at children under 13 (or under 16 in the EEA). We do not knowingly collect data from minors. If you believe we have, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy as the service evolves. For material changes, we will update the date at the top and notify you by email or in-app notice before the change takes effect. Continued use of Pinsflow after that date means you accept the updated policy.

12. Contact

For any questions, data requests, or privacy concerns:

Pinsflow
hello@pinsflow.com
pinsflow.com